Cashless, optional tips and more 5★ reviews — $0 cost to your wash
Most customers don't carry cash at the exit arch or vacuum islands. JTT gives them a quick, optional way to say thanks—without changing your POS or kiosk—while you get clean visibility by lane, team, and role.
No app. No hardware. Just a QR code.
Cost to you: $0 — guests cover a platform fee, shown before payment. Card processing is handled by our payment partner.
Smart reviews: 4–5★ guests are routed to your chosen public review page; 1–3★ feedback stays private so you can coach and recover service quietly.
Outcomes at a glance
- 20–40 seconds from scan → (optional) tip → done.
- Works at express exit, full-service handoff, detailing bays, vacuum islands, pay kiosks, and mobile jobs.
- Department/role analytics with exportable reports.
Choose your setup: Individual • Pooled • Hybrid
Individual (per role/person)
Attendants, loaders/preppers, detailers, cashiers/greeters, mobile techs. Each person can have a personal QR (badge, lanyard, clipboard card). Employees can log in to see their tip history and guest comments.
Pooled (per lane/zone/team)
Ideal for express tunnels, vacuum crews, cashier desk, drying team, or detail bay team. Guests tip the lane/zone/team; you distribute per policy.
Hybrid
Run individual QRs for detailers or mobile techs plus catch-all QRs at the exit arch, vacuum islands, or cashier to capture missed scans.
Configure per site or per daypart (e.g., pooled on weekends, individual on weekday detailing). Change anytime.
Customer flow (20–40 seconds)
Scan
a QR at the exit arch, vacuum island, cashier/foyer, detail bay, pay kiosk, or (mobile) vehicle handoff.
Select amount
and pay with Apple Pay, Google Pay, or card — no app. Any applicable platform fee is shown before payment.
Add a quick rating/comment
("Great bug removal!")
Smart routing
4–5★ → public review link (Google/Yelp, one active at a time); 1–3★ → private note for your managers.
Placements ranked by impact (with DO / DON'T cues)
Tier 1 — Primary "thank-you" moments
- Exit arch placard (matte/UV-laminated, large QR) at driver eye line as dryers finish.
- Vacuum island stand or canopy column placard (guests linger here; high scan rates).
- Detail bay placard for full-service/interior details at the final walkthrough.
- Cashier/foyer counter tent for customers who pay inside.
- Mobile detailing handoff card (rigid badge presented at keys/receipt exchange).
Tier 2 — Reinforcers
- Pay-kiosk decal (small QR) for members/subscribers whose terminal has no tip option.
- Rear-view mirror hanger or dashboard cling returned with keys.
- Receipt footer or post-wash SMS/email with short URL (photo package, upsell follow-up).
Staff one-liner library (by role & moment)
Greeter/Cashier (inside desk):
"If you'd like, you can scan here to leave a quick note or optional tip—no app needed."
Loader/Prep (before tunnel):
"There's a small QR at the exit if you'd like to leave a quick thank-you—totally optional."
Dryer/Finisher (exit arch):
"If everything looks good, you'll see a QR right ahead—optional and quick."
Detailer (final walkthrough):
"You can scan this card to leave a note or optional tip—takes about 10 seconds."
Mobile Tech (keys back):
"Here's a small QR if you'd like to say thanks or leave feedback—optional."
(Tone: customer-first, friendly, never pushy. Teach one line per role.)
Playbooks by format
Express Exterior / Flex
- Best placements: Exit arch placard, vacuum island stand, cashier counter.
- Mode: Pooled per lane or per shift; optional individual QRs for standout roles (finishers).
- Pro tip: Add a small kiosk decal if your terminal has no tip option.
Full-Service / Interior
- Best placements: Detail bay placard at final walkthrough; cashier counter; vacuum island.
- Mode: Hybrid—individual for detailers, pooled for vacuum/finish teams.
Self-Serve Bays
- Best placements: Center kiosk/foyer; vacuum islands; change machine area.
- Mode: Pooled per site/zone with a clear label ("Support the team").
Mobile Detailing
- Best placements: Handheld badge at key handoff; receipt insert; van door cling.
- Mode: Individual per tech; optional pooled endpoint for the van/team.
Launch kit (Day-0) + 7-day tune-up
Day-0 checklist
- Create account & connect payouts.
- Choose your public review destination; paste the official "Write a review" URL.
- Add lanes/zones/people; generate QRs (pooled + individual + catch-all).
- Print exit arch placards, vacuum island stands, detail bay placards, cashier tents, kiosk decals, lanyard/badge cards (matte/UV).
- Train one-liners; post a quick SOP for each role.
- Place signs; verify with two photos per placement (context + close-up).
7-day tune-up
- If scans are low by Day 3: move one sign closer to the exit chokepoint or vacuum islands; add a cashier catch-all; refresh the most-used one-liner.
- Share one positive guest comment at the stand-up; confirm review routing works (4–5★ public, 1–3★ private).
What success looks like (targets & KPIs)
Scan rate
per 100 washes (by lane/product: basic vs. deluxe vs. detail).
Tip conversion
(% of scans that include a tip).
Average tip
by role/team (detail vs. tunnel vs. cashier) and by zone (exit vs. vacuum vs. office).
Review throughput
on your chosen platform within 2–4 weeks.
Placement performance
(exit arch vs. vacuum island vs. detail bay) to standardize what works.
Export CSVs or share read-only dashboards with site managers and payroll.
Mini case snapshots (illustrative)
High-volume express
exit arch + vacuum stand → steady daily scans; private notes help coach loader timing.
Full-service with detailing
detailer badge + cashier tent → individual recognition while the vacuum crew runs a pooled endpoint.
Mobile team
keys-back badge + van door cling → consistent capture even without a counter.
(Use placeholders until your live data accumulates.)
Compliance & policy quick facts
Fees & flow
The guest covers a platform fee; it is shown before payment. Your wash pays $0 to use JTT.
POS/kiosk agnostic
Works alongside existing terminals—ideal when the kiosk has no tip option.
Distribution
You control pooled vs. individual and can switch per role/shift/site.
Security & privacy
Payments processed by a PCI-compliant provider; JTT does not store card numbers and limits staff access to guest PII. (General information, not legal advice.)
Downloadables & collateral
Print pack
exit arch placard, vacuum island stand, detail bay placard, cashier counter tent, pay-kiosk decal, lanyard/badge card, mirror hanger/dashboard cling (PNG/SVG/PDF).
Ops one-pagers
Placement checklist; role one-liners; shift-huddle script.
Sign copy (paste-ready)
- "Scan to leave a kind note or optional tip — no app"
- "Say thanks in seconds — optional"
- "Fees shown before payment"
FAQs (car washes)
Will this change our POS or kiosk?
No. JTT runs alongside your systems and is ideal when the terminal has no tip feature.
Who pays the fees?
The guest. A platform fee (and any processing charges) are shown before payment. Your business pays $0.
Can we pool tips by lane or shift?
Yes. Create pooled endpoints per lane/zone/shift, or assign individual codes for detailers/techs. Toggle anytime.
What about weather and water?
Use matte/UV-laminated signs and rigid substrates; position where they're wipe-clean and not constantly soaked.
Can we switch review platforms?
Yes. Choose one public review destination at a time (e.g., Google first, then Yelp) and change anytime.
JTT for Car Washes