More 5★ reviews and cashless, optional tips—$0 cost to your hotel
Most guests don't carry cash. With JTT, they scan a tasteful QR at the moment of thanks, tip in seconds (no app), and leave a quick rating. 4–5★ guests are routed to your chosen review platform; 1–3★ feedback stays private so you can fix issues quietly.
Cost to you: $0. A small JTT platform fee and card processing fees are shown up front to the guest before they pay. No POS changes.
Primary outcomes
- More 4–5★ public reviews (Google, TripAdvisor, Yelp, Booking.com — one active at a time)
- Optional digital tips for housekeeping, valet, bell, shuttle, concierge—without changing your terminal
- Real, private feedback for service recovery and coaching
Why boutique hotels choose JTT
Compliments your service style
Non-pushy, elegant signage at natural "thank you" moments.
Reputation lift
Delighted guests are nudged to the review site that matters most to you.
Morale & retention
Staff see appreciation turn into tips and comments.
Manager insight
Performance by team or individual; exportable reports.
Zero operational friction
Sits alongside your current checkout & PMS flow.
How it works (guest flow: ~20–40 seconds)
Scan
A QR (room tent, valet podium, shuttle door, bell/concierge counter, spa desk).
Enter a total
What they want to pay overall.
See a transparent breakdown
Tip + JTT platform fee + card fees.
Pay securely
By card / Apple Pay / Google Pay (no app, no account).
Rate 1–5★
And leave feedback.
4–5★ Rating
We open your selected review platform (one active; change anytime).
≤3★ Rating
Guest leaves a private note in your JTT dashboard (not public).
Setup in 10 minutes
Create your free account
Connect payouts
Stripe Connect
Choose your review destination
Google / TripAdvisor / Yelp / Booking.com
Create endpoints
e.g., Housekeeping Team, Valet Team, Bell & Concierge, Shuttle, optional Individual Staff
Print two items to start
- Room tent for Housekeeping (nightstand/desk)
- Valet podium or Front Desk counter tent
Place signs and go live
Teach one optional line, place signs, scan once to verify—you're live.
Best placement practices (department by department)
Housekeeping (Top performer)
- In-room tent on the nightstand or desk (eye-level when the guest sits).
- Secondary: bathroom shelf/vanity card.
- Optional: keycard sleeve or in-room tablet tile.
Valet / Parking
- Podium sign at eye level + claim-ticket QR (huge lift).
- Secondary: driver-side window cling at exit.
Bell & Concierge
- Counter tent at facing edge + small placard on the bell cart handle.
- Secondary: concierge desk acrylic stand.
Shuttle / Transfers
- Door sticker by the handle + first-row seat-back card.
- Driver lanyard insert for individual attribution (optional).
Front Desk / Check-out
- Counter tent near the card terminal (no POS change).
- Digital folio / post-stay email: add your tip link and review link.
Spa / Fitness / Pool Attendants
- Reception counter tent + treatment room placard.
- Locker area mini-poster (matte; no glare).
Suggested staff one-liners (non-pushy, one time)
Housekeeping
"If you'd like to leave a tip for the team, you can scan the card—thank you!"
(in-room card does most of the work)
Valet
"There's a QR here if you'd like to tip digitally—safe travels!"
Bell / Concierge
"If you'd like to leave a tip, you can scan here—much appreciated."
Shuttle Driver
"Thanks for riding with us—there's a QR by the door if you'd like to leave a tip."
Front Desk (at checkout)
"If you'd like to thank our team, there's a QR on the counter—totally optional."
DOs
Smile, keep it brief, point once, accept "no" gracefully.
DON'Ts
Don't repeat, don't suggest amounts, don't handle the guest's phone.
Team vs Individual tips (you choose)
Team / pooled tips
Housekeeping Team, Valet Team, Bell & Concierge Team, Shuttle Team
- Easiest start; great for culture and fairness.
Individual attribution
"Ana — Concierge", "Luis — Valet", "Maya — Shuttle"
- Use lanyards/badges for roles with one-to-one guest moments.
You can mix both (e.g., pooled Housekeeping, individual Valet). Funds can settle to the business; you distribute per your policy. JTT provides rails & reporting; tip allocation/compliance remain with you.
Turn tips into reviews (and protect your reputation)
Payment Complete
JTT asks for a star rating after payment.
4–5★ Rating
Guests are sent to your chosen review site.
≤3★ Rating
Feedback stays private for service recovery.
Platform Selection
Choose one platform at a time; you can switch anytime.
What to say
"We encourage happy guests to share publicly, and we handle issues privately."
What not to say
"We guarantee 5★," or "we block negative reviews."
Measure lift: ratings distribution, clicks to the review page, and your public review count over time.
Advanced hotel touches (optional, high impact)
Post-Stay Communication
Add the tip link to post-stay emails and thank-you SMS.
In-Room Technology
Include a TV tile / in-room tablet button ("Show your appreciation").
Seasonal Refresh
Winter/summer designs & multilingual variants.
Staff Recognition
Recognition board in the back office: share two positive guest comments weekly.
What "good" looks like (ranges, not promises)
Hours
First tips within 72 hours of placing signage.
4–5★ Ratings
Ratings mix typically ≥70% at 4–5★ with consistent one-liners.
Weeks
Public review growth on your selected platform within 2–4 weeks.
Clear identification of top placements (e.g., room tent + valet podium).
FAQs (hotel-specific)
Does this replace our terminal or PMS?
No—JTT sits alongside your current setup. Keep your POS/PMS unchanged.
Who pays fees?
The guest. They see a transparent breakdown before paying. JTT is $0 for your hotel.
Can we start with teams and add individuals later?
Yes. Most hotels begin with Housekeeping and Valet teams, then add individual lanyards for bell/concierge or shuttle.
Is this GDPR/PCI friendly?
Payments are processed by a PCI-compliant provider; JTT does not store card numbers and does not show guest PII to staff. (General info; not legal advice.)
Which review platform should we pick first?
Start with Google for broad impact; resorts/tourist hubs may favor TripAdvisor. You can switch anytime (one active at a time).
Launch checklist (Day-0)
Create account & connect payouts
Set review platform & paste the correct "write a review" URL
Create Housekeeping Team + Valet/Front-of-House endpoints
Print Room tent + Valet/Front Desk counter tent
Teach one-liners to today's shifts
Place signs; upload two photos per placement
(wide + close-up) for activation proof
7-day tune-up
Copy you can paste on hotel signs
Headlines
"Scan to tip — no app"
"Say thanks in seconds"
"Tip the team, cash-free"
Sub-text
"Card • Apple Pay • Google Pay"
"4–5★ reviews go to our page; 1–3★ stays private"
Short URL under the QR
JTT for Independent Hotels & Boutique Properties